Our Firm is regulated by the Solicitors Regulation Authority and our professional rules impose an obligation on us to bring certain important issues to your attention and this is the aim of the Terms of Business which can be accessed from the link below.

You should take time to read and understand the Terms of Business as they contain valuable information such as for example, how fees are calculated and billed, how files are managed etc. Please note that these also contain a limitation of our liability.

At the outset of any new matter we will send you a ‘Client Care Letter’ containing a copy of our Terms of Business and our Complaints Policy as shown in the links below. When you sign the client care letter, form of authority or other documents in order to instruct Dass Legal Solutions (MK) Law Limited you do so agreeing to these terms which can be viewed by clicking the link below:

We are committed to providing a high quality service to all our clients but we recognise that occasionally problems and concerns do arise.

Dealing promptly and effectively with your concerns is an important aspect of our approach to client care. If you are dissatisfied with the service we have provided to you as a client we hope you will raise your concerns with us so that we can try to resolve the issue(s). The procedure we follow to investigate and try to resolve a client’s concerns can be viewed by clicking the link below:

Of course, if you have any queries about our Terms of Business please Contact Us.